KC Water would like to inform you that there was a delay in processing May billing statements, and your printed due date for this statement will be slightly off schedule, reflecting a printed due date sooner than normal. Please be advised that KC Water acknowledges the inconvenience this may have caused and has implemented a Read more…
KC Water is now able to accept internet and phone payments! Our staff greatly appreciates your patience during this process. KC Water acknowledges the inconvenience this may have caused and has implemented a grace period for customers whose payments were due between May 4th and May 31st. As we continue to bring systems online, customer Read more…
Due to technical difficulties, our online and phone customer self- service options, and payment services are currently unavailable. You may pay your bill in person with cash or check at 4800 E 63rd Street, from 9 am to 4 pm, Monday through Friday. You can also pay in person at the Treasurer’s Office on the first Read more…
We want to inform you of an issue we recently encountered regarding billing statements: On March 27, 2024, during our billing process, an unexpected issue occurred, affecting approximately 4,772 residential accounts. Although all scheduled customers were successfully billed on April 5, 2024, about 960 of these residential accounts inadvertently received a second bill dated April Read more…
KC Water crews responded to a wastewater overflow near 4609 N Cleveland in Kansas City, MO which occurred at 9:30 AM on Sunday, April 14, 2024, and ended at 10:34 AM the same day. 1500 gallons were spilled and reached a nearby retention pond that feeds into Buckeye Creek. The overflow was caused by a Read more…
A contractor has struck a 6 inch water main at 23rd and Vine Street Thursday afternoon. Repairs could cause customers to temporarily experience low or no water pressure. Repairs are underway and should be completed within 4 hours. We appreciate your patience with this matter.
KC Water crews are preforming tests on a water main repair today, March 21, 2024. During the test the water main will be shut down, causing customers in neighborhoods around 47th street and Pittman Rd, east of Raytown rd. to experience low or no water pressure. Water flow should be restored by 4pm. We thank you for Read more…
(Kansas City, Mo.) – Bitter cold and Sub-Zero temperatures are on the way to the Kansas City Metro area. With this Artic blast, KC Water wants to remind residents its a good time to look around your home to ensure your pipes are prepared. Every year, freezing weather leads to frozen and broken pipes. “When pipes freeze, the most important thing Read more…
KC Water has cancelled the precautionary boil water advisory for customers within the boundaries of Pittman Road east to Lee’s Summit Road and from E. 43rd Street to 53rd Street near Highway 40. KC Water has sampled and tested the tap water in this area to ensure water quality and safety. Water tests conducted on Read more…
Out of an abundance of caution, KC Water is issuing a precautionary boil water advisory to customers from Pittman Road east to Lee’s Summit Road and from E. 43rd Street to 53rd Street near Highway 40. Reportedly, a contractor installing guard rails accidentally struck a 12” main which caused a complete loss of water pressure around 10 Read more…