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Report a Service Issue

If you need to report no water, low water pressure, water main break, sewer odors, fire hydrant leak, or problems with other city services, let us know.

Call 816.513.1313 or 311 (Select Option 3, then Option 4)

Customer Support

Need help? We’ve posted fast answers to common questions regarding starting or stopping service, payments, billing, and other frequent inquiries.

Create an Account

Manage your water account more efficiently! View real-time water-use information, sign up for alerts, or pay your bill online.

Visit our Lobby
KC Water Main Entrance,
4800 E 63rd Street,
Kansas City, MO 64130
Hours: 8 a.m. – 5 p.m., Monday – Friday
Call Us
Customer Service
816.513.1313 or 311 (Select Option 1)
Hours: 7 a.m. – 7 p.m., Monday – Friday
Water Quality Concerns
816.513.7000
Hours: 8 a.m. – 4:30 p.m., Monday – Friday
Additional Resources
Online Self Service Options Phone Number
KC Water Permits 816.513.2174
City Planning & Development- Permits Division 816.513.1500
Trash & Recycling 816.513.1313 (Option 1, then Option 2)
Backflow 816.513.4795