Customer Support

Owners are responsible for all water, sewer, and stormwater charges at the property unless services are in the name of an eligible tenant leasing the property.

KC Water charges account holders for damaged meters and/or meter reading equipment. KC Water meters purchased by the owners become the property of KC Water. Maintenance and replacement of the meter is the responsibility of KC Water under normal operating conditions unless the repair or replacement was due to loss of the meter; improper meter setting; heat damage; freezing; or consumer fault or negligence.

Yes. All KC Water customers are responsible for paying water and sewer service charges for system availability and connection to the main. Service charges are incurred regardless of water consumption and are a fixed fee based on the customer’s meter size and connection. Stormwater charges will be billed based upon the amount of surface area that prevents rain or snowmelt from being directly absorbed into the underlying ground.

If you are an owner or tenant requesting to start service in your name please select Start Service and have your Missouri business license or social security number available. In order to receive service at a new property the tenant must meet KC Water’s guidelines for new service. It is important that landlords ensure new tenants have obtained service in their name prior to giving the tenant access to the property.

If you are requesting to stop service please Sign Up or Login to stop service then select ‘Stop Service’. Please be aware that before an owner can take service out of their name one of the following requirements must be met.

• An eligible tenant leasing the property must start service in their name.
• The seller must provide a copy of the settlement statement including signatures from both the buyer and the seller.
• There must be a new owner of record reflected in county records.

If service is taken out of the name of the tenant, services are automatically reverted into the owner’s name.

In order for a property manager or property management company to start or stop service at a property, the property owner is required to authorize the property manager or property management company to act on their behalf. The service will remain in the owner’s name and the property manager will not be held financially responsible for the account. The property owner may choose one of the following options to authorize a property manager:

• The property owner can call KC Water Customer Service. The property owner will need to provide a Missouri business license number, federal tax ID, or the last four digits of the Social Security number associated with the account; and, if applicable, the name and phone number of the property manager or property management company.
• The property owner can submit a letter of authorization from the owner or submit the property management agreement by Submitting an Online Request.