Out of an abundance of caution, KC Water is issuing a precautionary boil water advisory to 54 customers on Wayne Street between 37th and 39th Streets. The water main was damaged during an emergency sewer repair, wherein KC Water staff immediately shut off access to the line. Under an Advisory, it is recommended that customers follow these guidelines: · Boil drinking water for three minutes before using it Read more…
KC Water understands that managing utility bills can sometimes be challenging. Unexpected expenses or higher-than-anticipated water usage can make it difficult to keep up with payments, potentially leading to service interruptions. To support our customers, KC Water is hosting a Water Fund Utility Assistance Event on August 27th, 2024 from 9am to 2pm. Find the Read more…
KC Water crews responded to a wastewater overflow near 258 W 3rd Street in Kansas City, MO which occurred at 11:00 am on Thursday, August 15th, 2024, and ended at 3:30 pm the same day. 27000 gallons were spilled and reached the Missouri River. The overflow was caused by from construction debris from the ongoing bridge Read more…
KC Water crews responded to a wastewater overflow near 3800 NW 82nd Street in Kansas City, MO which occurred at 6:12 pm on Monday, May 27th, 2024, and ended at 7:45 pm the same day. 4650 gallons were spilled and reached nearby Line Creek. The overflow was caused by blockage consisting of a broken manhole Read more…
KC Water would like to inform you that there was a delay in processing May billing statements, and your printed due date for this statement will be slightly off schedule, reflecting a printed due date sooner than normal. Please be advised that KC Water acknowledges the inconvenience this may have caused and has implemented a Read more…
KC Water is now able to accept internet and phone payments! Our staff greatly appreciates your patience during this process. KC Water acknowledges the inconvenience this may have caused and has implemented a grace period for customers whose payments were due between May 4th and May 31st. As we continue to bring systems online, customer Read more…
Due to technical difficulties, our online and phone customer self- service options, and payment services are currently unavailable. You may pay your bill in person with cash or check at 4800 E 63rd Street, from 9 am to 4 pm, Monday through Friday. You can also pay in person at the Treasurer’s Office on the first Read more…
We want to inform you of an issue we recently encountered regarding billing statements: On March 27, 2024, during our billing process, an unexpected issue occurred, affecting approximately 4,772 residential accounts. Although all scheduled customers were successfully billed on April 5, 2024, about 960 of these residential accounts inadvertently received a second bill dated April Read more…
KC Water crews responded to a wastewater overflow near 4609 N Cleveland in Kansas City, MO which occurred at 9:30 AM on Sunday, April 14, 2024, and ended at 10:34 AM the same day. 1500 gallons were spilled and reached a nearby retention pond that feeds into Buckeye Creek. The overflow was caused by a Read more…
A contractor has struck a 6 inch water main at 23rd and Vine Street Thursday afternoon. Repairs could cause customers to temporarily experience low or no water pressure. Repairs are underway and should be completed within 4 hours. We appreciate your patience with this matter.