Customers may request water services by phone, online, or in person. KC Water will validate a customer’s identity by using a third-party website. KC Water will also verify ownership of the property by checking public records, and identify any outstanding debt owed to KC Water by the applicant.
No Same Day Requests for move in/out of service. KC Water requires a minimum of 24 hours to process requests. This excludes Saturday/Sunday and all City observed holidays.
If you are an existing KC Water customer, please Login to start new service or make changes to your existing service.
All notices to the city’s water services department to initiate, discontinue or transfer service shall be in writing. The city will attempt to act on oral orders taken in person or over the telephone by an employee of the water services department but assumes no liability for failure to act on the oral orders.
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A Security Deposit of $110.00 for residential services will appear on your first bill and must be paid by the bill due date to avoid an interruption of your water services.
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Submit a Request for New Service Online or give us a call at 816-513-1313. You may also visit us in person at 4800 E. 63rd Street, Kansas City, MO 64130.
Information needed to process your request.
- Name and contact info of account holder and all co-applicants.
- Social Security Number
- Businesses must provide their valid MO Charter number (aka MO Business license)
- Address where you want to start service.
- Mailing Address where you would like your bill sent (if different than your service address)
- The date you would like to start service.
- If you have a property owner, gather their name and contact information.
- If applicable, all your outstanding debts and past due balances with us will need to be resolved.
If you are an owner or tenant requesting to start service in your name please select Start Service and have your Missouri Business License or social security number available. In order to receive service at a new property the tenant must meet KC Water’s guidelines for new service. It is important that landlords ensure new tenants have obtained service in their name prior to giving the tenant access to the property.
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Customers may be required to provide additional documentation to establish service in the following scenarios:
- Customer does not have social security number or declines to provide a social security number.
- Social security number does not match the name provided by the customer.
- Social security numbers are associated with multiple people.
- Applicants cannot be verified in the third-party verification portal.
- KC Water applicant information illustrates the applicant to be under 18 years of age.
Customers required to provide additional documentation for any of the reasons above are required to provide a valid government issued photo ID, i.e., U.S. passport or U.S. passport card, permanent resident card or alien registration receipt card, driver’s license or ID card issued by a federal, state, or local domestic or foreign government agency, U.S. military card, or a military dependent’s ID card.
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Tenants must fulfill all criteria for establishing new service listed under the “How to Start Service” button on this page.
- Tenants are not required to pay any existing balances or debt associated to their new rental property where they were not the tenant and/or the property owner at the time of accrual of the existing balance or debt owed to KC Water.
- KC Water will not move new account holders into a service address, where the account is locked and/or water was turned off due to theft of service, until the owner account debt has been satisfied or a change of ownership has taken place.
- If a change of ownership has taken place, and the new owner is not previously associated with the account, the restoration fee will need to be paid prior to the restoration of service.
Rental Property Unable to Establish Account
When a new customer is unable to establish an account at a non-owner-occupied property, the account will revert to the owner’s name until there is a new accountholder. The property owner will be sent a courtesy letter notifying them that KC Water received a request for service at the address, but the applicant was unable to open an account due to not meeting KC Water guidelines.
Rental Property Move Out Request
Owners are responsible for all water, sewer, and stormwater charges at the property unless services are in the name of a tenant leasing the property.
What happens when a tenant or property manager stops service?
If service is taken out of the name of the tenant services are automatically reverted into the owner’s name.
Who is responsible for the KC Water bill?
When a tenant contacts KC Water requesting to discontinue service, KC water will notify the property owner by letter of the request to terminate the account. The letter will also notify the property owner that the account will revert to the property owner’s name, KCW will bill any service charges and usage to the property owner until such time there is a new accountholder at the service address.
KCW does not send a request to field services to turn the water off. If the customer insists that the water be turned off, then the account will be charged a termination fee per Sec. 78-16. – Charges for termination and restoration of service.
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On the day of the appointment, we will send a service person to your home or business. An adult 18 or older must be present to start water services if services have been off for 10 days or more. If no one is present, we will have to reschedule for a future date.
Scheduling tips
- A Request to Start Service must be made at least one business day prior to the requested start date.
- If water is currently off, at least two business days are required to ensure service is restored on the date you desire. Service will be restored during regular business hours, Monday-Friday, 8 am to 4 pm, excluding holidays.
- To prevent property damage from unknown leaks or open faucets, etc., an adult 18 or older must be present at the time water is restored. During winter months, be sure to have adequate heat in the home or business to avoid frozen pipes.
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Service addresses that have a past due balance of $500 or greater AND meet any of the conditions outlined below will be referred for further approval prior to starting water services.
- The customer is previously associated with the address where they are attempting to establish service prior to the date they are requesting to start service.
- The applicant has the same last name as the current accountholder, who has a past-due balance or outstanding debt on the account (i.e., suspected family member).
- Water was shut off due to nonpayment in the past seven (7) days or the water service was established for a location in a manner not authorized by the City of Kansas City, MO Code of Ordinances.
- Upon finding that water service, sanitary sewer service or combined water and sanitary sewer service has been established for a location in a manner not authorized by this Code of Ordinances, where KC Water took the appropriate action, including removal of taps to the water or sewer main or otherwise rendering the service line inoperable, to ensure termination of service.
All set?
Submit a Request for New Service Online or give us a call at 816-513-1313 or simply dial 311.
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KC Water charges account holders for damaged meters and/or meter reading equipment. KC Water meters purchased by the owners become the property of KC Water. Maintenance and replacement of the meter is the responsibility of KC Water under normal operating conditions unless the repair or replacement was due to loss of the meter; improper meter setting; heat damage; freezing; or consumer fault or negligence.
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Yes. All KC Water customers are responsible for paying water and sewer service charges for system availability and connection to the main. Service charges are incurred regardless of water consumption and are a fixed fee based on your meter size and connection. Stormwater charges will be billed based upon the amount of surface area that prevents rain or snowmelt from being directly absorbed into the underlying ground.
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If you are requesting to stop service please Sign Up or Login to stop service then select ‘Stop Service’. Please be aware that before an owner can take service out of their name one of the following requirements must be met.
- The tenant leasing the property or the property manager must start service in their name.
- The seller must provide a copy of the settlement statement including signatures from both the buyer and the seller.
- There must be a new owner of record reflected in county records.
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In order for a property manager or property management company to start or stop service at a property, the property owner is required to authorize the property manager or property management company to act on their behalf. The service will remain in the owner’s name and the property manager will not be held financially responsible for the account. The property owner may choose one of the following options to authorize a property manager:
- The property owner can call Customer Service at 816-513-1313 from 8 a.m. to 5 p.m. Monday – Friday. The property owner will need to provide either their Missouri Business License Number, Federal Tax ID, or the last four of their social security number associated with the account; the name of the property manager or property management company; and the phone number for the property manager or property management company.
- The property owner can submit a letter of authorization from the owner or submit the property management agreement.