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Financial Assistance Resources

We understand circumstances can make it difficult for our customers to pay their monthly bills. We’re here to help.

If you are behind on your monthly bill, please call 311 (816-513-1313) and select option 1 immediately so we can work with you toward a solution.

Below are options to obtain financial assistance. Please note: Funds are available on a first-come, first-served basis. DON’T WAIT!

  • KC Water partners with Mid America Assistance Coalition, which provides funding assistance through various social services agencies, to help customers unable to pay their bills. KC Water has committed over $3 million to assist more than 9,000 customers since the program was created in 2009. To learn more about eligibility requirements, please visit; call 816-474-5112, or 211, or visit KC Water Services Fund FAQ – MAAC (
  • The KC Water payment arrangement program gives KC Water customers extra time to bring accounts up to date. With a payment arrangement, the past-due amount is spread out over a specified period. This amount is called a monthly installment. Customers are required to pay the agreed upon monthly installment in addition to paying total current charges in full by the bill due date each month. To set up a payment arrangement, please sign up or access your account at KC Water.
  • Leak Stoppers is a partnership with Bridging the Gap to provide customers with guidance on how to reduce water usage. Visit to learn income requirements and how the program works.