Terms and Conditions

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Please read the following information carefully. By using Kansas City Water Service?s website and mobile application (collectively known as ?sites?), you acknowledge and accept all of the following terms and conditions of use. If you do not agree to be bound by the terms and conditions of use please immediately exit the Kansas City Water Services? (KCWS) sites and do not submit any information to KCWS via the KCWS sites.

KCWS reserves the right, in its sole discretion, to change the information contained on the sites, change the terms and conditions of this agreement or an individual?s access to the sites or terminate the sites at any time without notice. KCWS recommends you read these terms and conditions each time you enter the sites. By using the sites, you are agreeing to be bound by all of the terms and conditions of the most current version of the terms and conditions and any guidelines and rules posted on the sites. If you do not agree to be bound by these terms and conditions, do not us the sites. KCWS provides water, wastewater, and stormwater services as set out by the City?s Code of Ordinances and any Rules and Regulations established by its Director. To the extent that the terms and conditions of this agreement conflict with the City?s Code of Ordinances or other Rules and Regulations of KCWS, the Code and Rules and Regulations shall apply.

This privacy policy applies to all information collected or submitted on the KCWS sites. On some pages, you can pay your water, sewer, and stormwater bill, make requests, review your account and register to receive materials. The types of personal information collected for these purposes may include: – Name – Address – E-mail address – Phone number – Credit card/Debit card information, account name, account number and expiration date – Information necessary for Auto Debit payments such as: bank routing number and customer’s bank account number – KCWS account number – Other information as the need arises We use the information you provide about yourself to access your account and verify your identity when processing your transactions. We do not share, sell or provide this information to any outside parties, except to the extent necessary to process your transactions or as otherwise required by law. For example, we may use your e-mail address to communicate with you to notify you of problems with your account or your credit card/ bank account. Because KCWS is subject to the Missouri Sunshine Law, it may be required to disclose certain documents containing some of your personally identifiable information upon request.

Unless otherwise expressly granted in writing, KCWS does not grant any right or license under any copyright, trademark, service mark or other intellectual property right in the information, services, processes or technology of KCWS. All such are reserved by KCWS. Any copyrighted material may not be broadcast, circulated, copied, displayed, distributed, downloaded, modified, published, reposted, reproduced, reused, transferred, transmitted, sold, or otherwise used except as explicitly stated either in such materials or in this notice without the written permission of KCWS. Only under the following circumstances may any KCWS?s materials be copied and distributed: for personal, noncommercial, and informational purposes. For any copied KCWS materials all contents must remain intact and should include the notice in a clearly visible position of KCWS?s copyright.

KCWS names and logos, and all related product and service names, design marks and slogans are the trademarks or service marks of KCWS and may not be used without the written permission of KCWS.

KCWS makes no warranties or representations as to the accuracy of the information contained on KCWS?s sites and assumes no liability or responsibility for any errors or omissions in the content of KCWS?s sites. All information on KCWS?s sites is provided “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, SECURITY OR NON-INFRINGEMENT AND KCWS DISCLAIMS ALL SUCH WARRANTIES.

KCWS is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed computer transmissions. KCWS shall not be liable for any special, indirect, incidental or consequential damages or any damages whatsoever resulting from inconvenience, or loss of use, data or profits, whether resulting from an action of contract, negligence or other tort arising out of or in connection to the use, misuse, inaccessibility, or reliance of information available from KCWS?s sites, its servers or the internet generally even if KCWS has been informed of the possibility of such damages or losses.

In order to participate in the services offered at the sites, you must provide certain current, complete, and accurate information about you as prompted to do so and maintain and update such information as required to keep such information current, complete and accurate. You warrant that such data is accurate and current, and that you are authorized to provide such data. You authorize us to verify such data at any time. If any data that you provide is untrue, inaccurate, not current or incomplete, KCWS retains the right, in its sole discretion, to suspend or terminate your rights to use the services on the sites. Except as otherwise provided herein, any material, information or other communication (“Communications”) you transmit or post to the sites will be considered non-confidential and non-proprietary. KCWS will have no obligations with respect to the Communications. KCWS and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this sites any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.

KCWS may provide links to websites that are not under the control of KCWS. Accordingly, KCWS does not make any representation concerning the content of these websites to you, nor can the fact that KCWS has given you these links serve as an endorsement of any of these third party websites. KCWS is providing these links only as a convenience to you. KCWS has not examined or approved any of these websites. Portions of such information from these third party websites may be incorrect or out of date. Any entity or person who relies on any information obtained from these links does so at his or her own risk.

You may use the sites for lawful purposes only. You are prohibited from using the sites, or transmitting to or through the sites, any material or information which KCWS deems to be unlawful, threatening, obscene, defamatory, libelous, harassing, pornographic, hateful (ethnically or racially) or otherwise objectionable material, or any material that would contribute to a civil or criminal offense, infringe on any intellectual property right or otherwise violate any law. You may not upload any information or program to the sites, unless specifically requested to do so by KCWS. You may not alter, interfere with or disrupt the content or functioning of the sites, including but not limited to uploading of material that contains virus or overburdens the system. Viewing and downloading materials in the sites is permitted only for your personal and non- commercial use, provided that you retain all copyright, trademark and other proprietary notices contained in the original materials on any copies you make of the materials. You may not modify the materials on the sites in any way or reproduce or publicly display, distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other or third party site or networked computer environment for any purpose is prohibited. You may not access the sites to gain unauthorized entry or access to User Accounts or other computer systems or networks; “mirror” the sites or any of its content on any other server without the express prior written permission of KCWS; or impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, forge headers, or otherwise manipulate identifiers in order to disguise the origin of any content that you post or otherwise transmit to us or via the sites.

You agree that KCWS may, at its sole discretion, deny you access to the sites and disable any username and password associated with you for any reason, including, without limitation, if KCWS believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use. KCWS reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service offered under the sites (or any part thereof) with or without notice. You agree that KCWS shall not be liable to you or to any third party for any modification, suspension or discontinuance of the services offered under the sites.

In the event any term or condition contained herein is held to be invalid or unenforceable, such provision shall be deemed severed and the remaining terms and conditions, without the severed provision, shall remain in effect and enforceable.

These terms and conditions shall be construed under the laws of the State of Missouri l without regard to any conflicts of law principles. You agree that venue is proper in Jackson County, Missouri and that the courts of Jackson County, Missouri has jurisdiction over any action involving use of the sites.

General Mail: Kansas City Water Services 4800 E. 63rd Street Kansas City, MO 64130 Customer Service Telephone: 816-513-1313 (Monday ? Friday, 7:00 a.m. – 7:00 p.m.) Customer Service Email: water.customerservice@kcmo.org