Home / News

KC Water Services Issues Precautionary Advisory to Boil Water

Posted on March 18, 2015

(Kansas City, MO) – KC Water Services is issuing a precautionary advisory to customers in the area of 75th Street to 81st Street, and Washington Street to Holmes Road, which may have experienced low water pressure due to a water main break near the intersection of Troost Avenue and Bannister Road. Please note that customers located on the north side of 75th Street are not affected due to the fact that they receive water from a separate water distribution main.

Water service in this area has returned to normal, but customers should follow the following Boil Water Advisory until a Cancellation Notice is issued:

Boil Water Advisory

A Boil Water Advisory is issued as a precautionary measure. Under a Boil Water Advisory, it is recommended that customers follow these guidelines:

  • Boil all drinking water. Tap water should be boiled vigorously for three minutes before using it to drink, cook, or prepare food. Let the water cool sufficiently before drinking.
  • Ice made with un-boiled tap water should not be used for drinking purposes.
  • Dishes and food contact surfaces may be disinfected using tap water that contains one teaspoon of household bleach per gallon.
  • The tap water is safe for other purposes such as bathing; however, small children should be discouraged from swallowing bath water.
  • Water boiled for drinking and cooking purposes may be used for brushing teeth.

KC Water Services will sample and test the tap water in this area to ensure water quality and safety. Customers will receive notification from KC Water Services to cease the boil water advisory only after the tap water has been tested and water quality has been confirmed. Customers may contact KC Water Services with questions or concerns by calling 816.513.0416 (Water Dispatch, available 24/7) or 816.513.7000 (Water Laboratory, available Monday through Friday, 8:00 a.m. to 4:30 p.m.).

For more information regarding Boil Water Advisories, please visit

For restaurants with food safety questions, please contact the Environmental Public Health Program Office, in the City’s Public Health Department, at 816.513.6315. Or, please visit:

For media inquiries, please contact Kip Peterson, Communications Manager, at or 816.513.0280.


KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area. KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.

Follow KC Water: WebsiteFacebookTwitterYouTubeInstagram • NextDoor