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KC Water Will Waive Late Fees for Customers

Posted on March 26, 2020

(Kansas City, MO) – KC Water recognizes the financial uncertainty many families are facing during the Stay at Home order.  To help, KC Water will waive late fees on bills with bill dates of April and May.  KC Water has also temporarily stopped water shut-offs related to non-payment. This will be reassessed periodically based on the pandemic status and customers will remain responsible for their outstanding balances.

While there will be no service disconnections during this time, customers will continue to receive account and payment reminders.

At customers can pay their bill, enroll in auto-pay, set up a payment arrangement and start or stop service.  Payments can also be made over the phone by calling 311 (816-513-1313) and selecting option 1.  A payment drop box is available near the building entrance at 4800 E. 63rd Street.

KC Water also wants to assure customers their tap water is safe to drink.  According to the World Health Organization (WHO), there is no evidence the coronavirus is present in or is transferred by drinking water supplies.  The Environmental Protection Agency (EPA) also says Americans can continue to use and drink water from their tap as usual.

KC Water meets all present EPA treatment requirements that prevent waterborne pathogens such as viruses from contaminating drinking water. These treatment requirements include filtration and disinfectants such as chlorine that remove or kill pathogens before they reach the tap.

For more information contact Heather Frierson, KC Water Media Relations Coordinator, at 816-513-0280, cell 816-674-0211.


KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area.  KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.

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