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KC Water Reminds Customers of Multiple Self-Service Options Available Online

Posted on March 19, 2020

(Kansas City, MO) – As the number of confirmed coronavirus cases in our community grows, KC Water reminds customers of the multiple self-service options available at  Customers can pay their bill, sign up for auto pay, set up a payment arrangement and start or stop service.  Because of social distancing recommendations from health experts surrounding COVID-19, or coronavirus, KC Water is encouraging customers to manage their account online instead of visiting the customer lobby.  Payments can also be made over the phone by calling 311 (816-513-1313) and selecting option 1.

KC Water also wants to assure customers their tap water is safe to drink.  According to the World Health Organization (WHO), there is no evidence the COVID-19 virus is present in or is transferred by drinking water supplies.  The Environmental Protection Agency (EPA) also says Americans can continue to use and drink water from their tap as usual.

KC Water meets all present EPA treatment requirements that prevent waterborne pathogens such as viruses from contaminating drinking water. These treatment requirements include filtration and disinfectants such as chlorine that remove or kill pathogens before they reach the tap.

Kansas City’s source of drinking water is the Missouri River.  We are in no danger of running out of water.

“We are a 24/7 operation 365 days a year regardless of what is happening in Kansas City.  We take the responsibility of providing safe, clean, and reliable drinking water very seriously.  Kansas Citians can feel confident the water we provide is safe to drink,” said KC Water Director Terry Leeds.  “KC Water remains committed to providing water, wastewater, and stormwater services.”

For more information contact Brooke Givens, Communications and Outreach Manager, at, 816-513-0284, cell 816-682-1448.


KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area.  KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.

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