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KC Water Issues a Precautionary Boil Water Advisory

Posted on October 11, 2023

Out of an abundance of caution, KC Water is issuing a precautionary boil water advisory to customers from Pittman Road east to Lee’s Summit Road and from E. 43rd Street to 53rd Street near Highway 40.

Reportedly, a contractor installing guard rails accidentally struck a 12” main which caused a complete loss of water pressure around 10 p.m. Tuesday night, October 10th. Pressure was restored but during the downtime levels fell below normal. This is a recommendation, not a requirement. Lab tests are being conducted on samples of water in the area noted.  KC Water is recommending customers follow the boil water advisory until a cancellation notice is issued.

A Boil Water Advisory is issued as a precautionary measure.  Under a Boil Water Advisory, it is recommended that customers follow these guidelines:

  • Boil all drinking water. Tap water should be boiled vigorously for three minutes before using it to drink, cook, or prepare food. Let the water cool sufficiently before drinking.
  • Ice made with un-boiled tap water should not be used for drinking purposes.
  • Dishes and food contact surfaces may be disinfected using tap water that contains one teaspoon of household bleach per gallon.
  • The tap water is safe for other purposes such as bathing; however, small children should be discouraged from swallowing bath water.
  • Water boiled for drinking and cooking purposes may be used for brushing teeth.

Customers will receive notification from KC Water that the boil water advisory has been lifted after the tap water has been tested and water quality has been confirmed.

Customers with questions or concerns may contact KC Water by calling 816-513-1313.

For more information regarding Boil Water Advisories, please visit the BOIL WATER ADVISORIES web page.

Restaurants may operate with the above considerations. Any food safety questions can be sent to the Environmental Public Health Program Office, in the City’s Public Health Department, at 816-513-6315.  Or, please visit:

For more information, please contact Heather Frierson,

KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area.  KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.