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KC Water Continues to Implement Changes to Protect Employees and Customers During the State of Emergency

Posted on March 20, 2020

(Kansas City, MO) – At KC Water our highest priority is ensuring the health and safety of our employees and our customers.  As the number of COVID-19 cases continues to rise, we continue to implement changes in an effort to safeguard everyone’s health and well-being.

  • The Call Center is closing at 5:00 today for deep cleaning. We expect it to reopen Monday.
  • Our Customer Lobby at 4800 E. 63rd Street will close to the public effective 5:00 p.m. Friday, March 20th and will remain closed until further notice. Customers are encouraged to take advantage of multiple self-service options available online at Customers can go online to pay their bill, enroll in auto pay, set up a payment arrangement and start or stop service.  Payments can also be made over the phone by calling 311 (816-513-1313) and selecting option 1.  A payment drop box is available near the entrance at 4800 E. 63rd Street.
  • Field crews will continue to make all water, sewer, and stormwater main repairs. Water may have to be shut off for a short time during these repairs, but they will work to minimize that time.
  • KC Water’s Household Hazardous Waste facility located at 4704 Deramus Avenue will close at 4:00 p.m. Saturday, March 21st. The facility will remain closed until further notice.
  • Beginning Monday, March 23rd, KC Water will make changes to work schedules to help reduce the number of employees in the office and some employees will work from home. Because of these changes customer response and resolution times may be affected. We also ask customers with non-emergency questions to delay calling.

“What we do to provide water, wastewater, and stormwater services is essential to the health and safety of our customers and we will continue to provide those services,” said KC Water Director Terry Leeds. “We appreciate our customers’ understanding during this time.”

For more information contact Brooke Givens, KC Water Communications and Outreach Manager, at, 816-513-0284, cell 816-682-1448.


KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area.  KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.

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